How to Generate Ideas for Blog Posts

February 8th, 2010

A question we often hear from our clients is, “How do I come up with ideas for blog posts?” Some people want to create a blog, but never start because they are so concerned they will run out of ideas for topics.

Ironically, after writing a blog for a while, many people complain that they have too many ideas and not enough time to write about them. Deciding which topics to write about and prioritizing them is a separate subject that will be left for discussion at a later date. (Wow, we just generated another blog post idea.)

When people tell us they’re worried about running out of blog topics we ask them if they are likely to run out of the following: 1) questions from customers, 2) problems to solve for customers, 3) customers who use their product or service in a novel way, or 4) interesting new products or ideas in their industry. The answer is always a resounding “No.”

The simple truth is that in the course of running your business, ideas for blog topics tend to fall like apples from a tree – you just have to keep any eye open and pick up the good ones. A helpful way to capture topic ideas is to keep a notebook (or smartphone app) with you to write them all down as they occur. Later, when these ideas are revisited, some will remain good, while others will have lost their glow and can be discarded.

A word of caution when deciding on a blog topic – remember your audience. Business blogs are usually written for the benefit of the company’s customers (either current or future). Customers are interested in ways your products, services, and ideas can help them. It is almost certain that your customers are not interested in your cat’s antics, no matter how cute they appear to you. Our advice: stay away from religion, politics, rants, pets, and kids – unless, of course, one of those happens to be your business.

In regard to where to look for ideas, we’ve mentioned four likely sources. To help you improve your idea generation process, we’ll examine these areas in a little more detail:

1.  Answers to Customers Questions

Questions generally fall into two categories: frequently asked questions and unusual questions. Both types provide good sources for blog topics. A blog post that answers a commonly asked question is helpful to existing customers (and may lower your customer service overhead). Potential customers may also be served by reading answers to these common questions, and it may prompt the reader to become your customer. Answers to novel questions may not be immediately applicable to customers, but such answers help establish your expertise in the reader’s mind.

2.  Solutions to Customer Problems

Sometimes you are able to help a customer solve a unique problem in an innovative way. Other times you may simply have a tried-and-true method for solving a common problem that customers face. In either case, both types of solutions provide wonderful material for your blog, as they provide useful information for your readers, reinforce your expertise, and help promote solutions you can offer customers.

3.  Novel Customer Applications

Businesspeople often say that customers are their best R&D departments. Customers often invent or inspire new product ideas or applications. Writing about some of your customers’ innovations accomplishes two things: one, it promotes new uses for your products, and two, it shows you appreciate and listen to your customers. (Remember, for privacy purposes don’t use customers’ names or identifying information without their permission.)

4.  Interesting New Ideas

As a businessperson, you are constantly bombarded with new products and services that you could provide for your customers. They range from the indispensible to the ridiculous. What better way to determine if that pneumatic cheese grater you saw at the trade show is a gag gift or next year’s best selling product? Write about it in your blog and see what people say. Readers’ comments on blog posts can provide invaluable insight into what your customers are thinking.

There you have it, coming up with blog ideas doesn’t have to be hard and can even be fun. We bet that in the course of reading this post, you thought of at least one new idea for your blog. Well, don’t just stand there – get blogging!

10 Reasons Why Your Website Sucks

February 1st, 2010

There is probably not a website in existence that couldn’t stand some improvement.  And, yes, this is a self-serving statement coming from a web design firm, but it’s true nonetheless. 

While many of the things that annoy us are relatively minor issues, we far too often come across major “site killer” offenses.  Perhaps the most disturbing thing about these problems is that they are easily corrected.  Unfortunately, more often, they are simply ignored.

We have classified the worst of these offenses into ten categories.  While we don’t claim this list is all-inclusive, it does provide a good way to identify the most serious maladies that can ruin an otherwise excellent website.  Here is our list:

1. The Invisible Website

Invisible websites are not actually invisible, they are just difficult to find.  These websites manage to thwart the best attempts of search engines to index them, thereby making them difficult for people to locate.  While the Search Engine Optimization (SEO) industry works feverishly to get more prominent placements on search engine results, the caretakers of invisible websites take the opposite approach.  Invisible website owners do not bother to perform even the most rudimentary tasks to help search engines, and in turn people, locate their websites.  Is it really that difficult to add meaningful titles and descriptions to each page?

2. The Incomprehensible Website

We think these websites are all covertly owned by the “Acme De-disambiguation Company” since it is impossible to figure out what they do from reading the website.  Often, these sites belong to small businesses that seem to have decided that offering every service imaginable is their best bet to attract potential customers.  At other times, the sites belong to organizations that appear to exist in support of some cause the nature of which is impossible to determine.

3. The Reclusive Website

These websites are the exclusive domain of hermits.  We know this because they have obviously taken great pains to omit or hide any method of contact.  We suggest you look for the owners of these websites in caves located deep in the woods.

4. The Ugly Website

Once the exclusive property of do-it-yourself engineers, ugly websites have expanded their reach over time.  You’ll know you’ve found such a site when viewing it makes you wince in pain. This is often combined with having to listen to the site’s creator gleefully expound on its design.

5. The Narcissistic Website

“Look at me, aren’t I beautiful and clever?” sings the narcissistic website.  Unconcerned with anyone actually being able to navigate it, understand it, or obtain useful information from it, these sites are a pure study in style over substance.  Historically the exclusive purview of high-end design agencies and their over-paying clients, the advent of low-cost Flash website templates has meant that almost anyone can now overdo their website with ease.

6. The Unnavigable Website

Unnavigable websites are characterized by having lots of pages.  At least we think they have lots of pages because unfortunately we’ve never been able to reach most of them.  Menus and links that don’t work as advertised, missing pages, and the tendency to take you up when you ask to go down are just a few common features.  Our theory is that these sites are built by the same people who construct Victorian mansions with lots of secret doors and hidden passages.  If you’re clever enough, you’ll find what you’re looking for.  Maybe.

7. The Abandoned Website

Prices, products, and other information last updated in 1985?  Not a problem.  Frankly they can’t be bothered to keep it up to date.  Don’t complain too much or the owners will call up one of their hermit friends about having all the contact information removed.

8. The Broken Website

The order confirmation page will automatically load, so just wait patiently, and whatever you, do don’t click anything!  While you’re waiting, we’ll send somebody around occasionally to dust off your skeleton.  If you don’t have the patience for that, how about trying out an ecommerce site which randomly empties your cart?  For extra fun, our favorite is a pop-up menu that runs away from your mouse when you try to click on it.  Is it a game, psychological torture, or just poor programming? You decide.

9. The Under Construction Website

We’ll get around to writing this entry later.  For the moment, it’s good enough just to tell you that we’re working on it.  Come back soon and see what we’ve done.  Of course, we still won’t have done anything, so come back soon again.  Get the idea?

10. The “Website? We don’t need no stinking website.”

As far as these non-sites are concerned, the Internet is just some passing fad, just like electricity and the telephone.  There is no sense jumping in headfirst and wasting a lot of time and money.  Seriously, do you honestly believe that not having a website will cost them any business?  They dare you to show them any book or record store that has benefited from having a website.

So, are you guilty of any of these sins?  Chances are the answer is “yes.”  At one time or another almost every site (ever ours!) has exhibited at least one of these symptoms.  But don’t hold it against us, and we won’t hold it against you – as long as it gets fixed!

Note: This blog post was also delivered as a PowerPoint presentation. You can view or download a PDF of that presentation here — PowerPoint – 10 Reasons Why Your Website Sucks (PDF)